ChatGPT has taken the world by storm with its human-like unique responses. On the global platform, Google with Bard and Microsoft with ChatGPT are already in a race to master conversational AI. Nationally, reports say a small team in the Indian IT ministry is trying to use the AI chatbot to answer questions on government schemes through WhatsApp.
The Indian government wants to harness the power of ChatGPT to answer queries regarding government schemes. And its target audience for the first phase is - farmers.
The language barrier: You must be wondering how the target audience (Indian farmers) can benefit from the English-speaking ChatGPT. This is where the small team reportedly called Bhashini is trying to help.
Since, ChatGPT is built on LLM (Large Language Model), which learns through a complex set of data in a specific language, Bhashini team will likely have to build a large database of Indian language samples.
Does ChatGPT even work for answering questions on Indian government schemes? We asked ChatGPT questions on Digi Yatra and PM Awas Yojana.
Chatbots in customer service aren't anything new. And the Indian government has been using it for a while. But chatbots are limited in their responses and nowhere near as good as ChatGPT. If you have tried using a chatbot service of a company you would know the pain of trying to get through the AI bot which is unable to handle your request or is giving the same recycled replies without solving the problem.
So, it needs to be seen how well Bhashini's Indian language-based ChatGPT will work and whether we will see a better customer service chatbot with the rise of conversational AI.