After Vivek Agnihotri, Kapil Sharma blasts 'shameless' IndiGo for bad service

Dristi Sharma
Dristi SharmaNov 30, 2023 | 11:57

After Vivek Agnihotri, Kapil Sharma blasts 'shameless' IndiGo for bad service

It looks like IndiGo is in great trouble these days for their customer service, as a new day means new trouble in aviation paradise. This time, it's comedian Kapil Sharma, who has taken to his Twitter account to slam IndiGo for its customer service.

What happened

  • In a series of tweets, actor-comedian Kapil Sharma strongly criticised IndiGo for causing significant delays at Chennai airport, expressing his frustration with the airline.
  • He mentioned being upset with IndiGo's apparent dishonesty regarding the reasons for the prolonged wait. This incident occurred while he was traveling from Chennai to Mumbai.
  • Taking to Twitter on Wednesday night, Sharma stated that despite the scheduled departure time of 8 pm, passengers were still stranded at the airport at 9:20 pm. Describing the airline as "shameless," he condemned their actions in a series of tweets.
"Dear @IndiGo6E first you made us wait in the bus for 50 minz, and now your team is saying pilot is stuck in traffic, what ? Really ? we supposed to take off by 8 pm n it’s 9:20, still there is no pilot in cockpit, do you think these 180 passengers will fly in indigo again ? Never ?? #indigo 6E 5149 #shameless"
- Kapil Sharma

He further highlighted that people, including elderly passengers and individuals using wheelchairs, were suffering due to the delay.

Indigo's response 

In a press release, IndiGo responded by stating that the delay on the Chennai to Mumbai flight on Nov 29 was due to operational reasons and reassured that passengers were kept informed about the delay.

We sincerely regret the inconvenience caused
- Indigo

However, Kapil Sharma contested this, mentioning the absence of a pilot in the cockpit, contradicting IndiGo's explanation.

Similar incident on the same day 

On the same day, November 29, another user, Kanupriya Jain, took to Twitter to report a similar incident involving the delay of IndiGo flight 6E 397 from Mumbai to Bhopal. They mentioned waiting at the airport for the past three hours due to the delay.

It was supposed to start at 7:40 and delayed Thrice. And now staff is saying that flying hours of pilot has exhausted. How can it happen? Don't you guys plan this?"
- Kanpuriya Jain

Vivek Agnihotri's criticism

Yesterday, on November 29, Director Vivek Agnihotri also criticized popular airline IndiGo, claiming that he and fellow passengers were stuck on a flight for over one and a half hours without information, water, or clean toilets.


The recent customer service performance of IndiGo is receiving criticism, and these cases further contribute to the already tarnished reputation of the airline.

Last updated: November 30, 2023 | 11:57
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