After Vivek Agnihotri, Kapil Sharma blasts 'shameless' IndiGo for bad service
It looks like IndiGo is in great trouble these days for their customer service, as a new day means new trouble in aviation paradise. This time, it's comedian Kapil Sharma, who has taken to his Twitter account to slam IndiGo for its customer service.
What happened
- In a series of tweets, actor-comedian Kapil Sharma strongly criticised IndiGo for causing significant delays at Chennai airport, expressing his frustration with the airline.
- He mentioned being upset with IndiGo's apparent dishonesty regarding the reasons for the prolonged wait. This incident occurred while he was traveling from Chennai to Mumbai.
People r suffering bcoz of you @IndiGo6E lying lying n lying, there r some old passengers on wheel chairs, not in a very good health condition. Shame on you #indigo 👎 pic.twitter.com/87OZGcUlPU
— Kapil Sharma (@KapilSharmaK9) November 29, 2023
- Taking to Twitter on Wednesday night, Sharma stated that despite the scheduled departure time of 8 pm, passengers were still stranded at the airport at 9:20 pm. Describing the airline as "shameless," he condemned their actions in a series of tweets.
He further highlighted that people, including elderly passengers and individuals using wheelchairs, were suffering due to the delay.
Indigo's response
In a press release, IndiGo responded by stating that the delay on the Chennai to Mumbai flight on Nov 29 was due to operational reasons and reassured that passengers were kept informed about the delay.
However, Kapil Sharma contested this, mentioning the absence of a pilot in the cockpit, contradicting IndiGo's explanation.
Similar incident on the same day
On the same day, November 29, another user, Kanupriya Jain, took to Twitter to report a similar incident involving the delay of IndiGo flight 6E 397 from Mumbai to Bhopal. They mentioned waiting at the airport for the past three hours due to the delay.
Vivek Agnihotri's criticism
Yesterday, on November 29, Director Vivek Agnihotri also criticized popular airline IndiGo, claiming that he and fellow passengers were stuck on a flight for over one and a half hours without information, water, or clean toilets.
The recent customer service performance of IndiGo is receiving criticism, and these cases further contribute to the already tarnished reputation of the airline.