Boarding a flight has turned into a trauma-inducing experience for several Indians these days as domestic airlines' hospitality has stooped to record new lows. In the latest, a viral video shows passengers of a SpiceJet flight at Delhi airport stranded at the aerobridge and ignored by the staff.
What happened? The video was posted to Instagram by vlogger Soumil Agarwal.
What did SpiceJet have to say? SpiceJet responded to the allegations saying that the extra delay happened as the incoming crew was not legally allowed to operate.
With regard to other allegations, this is what SpiceJet said:
Did SpiceJet try to avoid compensating passengers? Comments on the viral video have pointed out that SpiceJet may have tried to avoid a higher compensation to the passengers they would be liable to pay if the flight was delayed by more than two hours.
Another wrote this:
Airlines being liable to compensate customers is true. You can check out the details by clicking here. But the amount or form of compensation depends as airlines have something called 'block time'. Regardless, passengers should be given free-of-cost refreshments in case of a delay of 2 hours.
How long was the delay? Agarwal claimed in his video that the flight was delayed by nearly three hours.
Indian airlines from SpiceJet, and IndiGo to Air India have been slammed with bad press lately over the lack of professionalism by the crew and staff and fighting passengers. Air India's two cases of male passengers urinating on co-passengers seemed and the crew doing next to nothing to handle the situation are the worst of all incidents, other than of course, GO First taking off without 50 passengers.